Shipping Policy

1. Shipping Regions

We currently ship to the following countries:

• United Kingdom
• United States
• Canada
• Australia
• New Zealand
• Ireland

If your country is not listed, please contact us at hello@shapify.art and we will do our best to accommodate your request.

2. Processing Times

2.1 Custom Design Orders

Custom design orders require additional processing time:

• Design Review: 1-2 business days after order placement
• Production: 5-7 business days after design approval

Total time from order to shipment for custom designs is typically 6-9 business days.

2.2 Pre-Designed Products

Pre-designed products ship within 2-3 business days of order placement.

2.3 Business Days

Business days are Monday through Friday, excluding UK public holidays. Orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Methods and Delivery Times

Note: These are estimated delivery times and may vary due to carrier delays, customs processing, or other factors beyond our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the weight of your order. You will see the exact shipping cost before completing your purchase.

We occasionally offer free shipping promotions. These will be clearly advertised on our website.

5. Order Tracking

Once your order ships, you will receive an email with tracking information. You can also track your order by logging into your account and visiting the Orders page.

Please allow 24-48 hours for tracking information to update after receiving your shipping confirmation.

6. International Shipping

6.1 Customs and Import Duties

For international orders, you may be responsible for customs duties, import taxes, and fees imposed by your country. These charges are determined by your local customs authority and are not included in our shipping costs.

We recommend checking with your local customs office to understand any potential charges before placing your order.

6.2 Customs Delays

International shipments may experience delays due to customs processing. These delays are outside our control, but we will assist where possible if you contact us with concerns.

7. Delivery Issues

7.1 Failed Delivery Attempts

If a delivery attempt fails, the carrier will typically leave a notice with instructions for redelivery or pickup. Please follow the carrier's instructions to receive your package.

7.2 Incorrect Address

Please ensure your shipping address is correct when placing your order. We are not responsible for packages delivered to incorrect addresses provided by the customer. If you realize you've made an error, contact us immediately and we will attempt to update the address before shipment.

7.3 Lost or Stolen Packages

If your tracking shows your package as delivered but you haven't received it, please:

1. Check with neighbors or building management
2. Look for a delivery notice
3. Wait 24-48 hours as packages sometimes arrive later than tracking indicates
4. Contact the carrier directly

If you still cannot locate your package, contact us at hello@shapify.art and we will work with the carrier to investigate.

7.4 Damaged Packages

If you receive a damaged package, please refer to our Refund Policy for information on how to report damage and request a replacement.

8. Contact Us

If you have any questions about shipping or need assistance with your order, please contact us at:

Email: hello@shapify.art